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ISP and Internet Service
Internet Service Providers (ISPs) offer access to the Internet and other network resources to their customers. The ISP marketplace is extremely competitive, requiring ISPs to provide their services with limited resources. In this study, I use constrained optimization to reflect the tensions between changing customer demands and infrastructure costs that the ISP faces in its investment decisions. Specifically, I model the traffic routing decisions, the investment in augmenting capacity decisions, and the investment in building network infrastructure decisions made by ISPs.
That is why I choose subject of my report is “ISP and Internet Service”. Working in live servers at Information Service Network Ltd. added huge experiences in upcoming career. Solving real life problems was another key issue. This report takes us through all the details of networking knowledge and experience gathered during this internship period.
In this report I focus primarily on explaining the factors that lead to changes in network performance and extract investment policies for ISPs to maximize the effectiveness of limited resources.
Board of examiners
|CHAPTER 1: INTRODUCTION
1.5 Report Layout
CHAPTER 2: ORGANIZATION
2.2.5 Data Link
2.2.9 Domain & Hosting
2.2.10 Shared Package
2.2.11 Online Pre-Registration System
2.2.12 IP Telephony Service
2.4 SWOT Analysis
2.5 Organizational Structure
CHAPTER 3: TASK,PROJECT AND ACTIVITIE
3.1 Daily Task and Activities
3.2.4 Real time monitoring interface
3.3.1 MikroTik router OS V 2.7 Basic Setup
18.104.22.168 MikroTik Basic configuration
22.214.171.124 MikroTik WAN and LAN configuration
126.96.36.199 MikroTik gateway configuration
188.8.131.52 MikroTik DNS configuration
184.108.40.206 MikroTik NAT configuration
220.127.116.11 MikroTik DHCP server configuration
CHAPTER 4: COMPETENCIES AND SMART PLAN
4.1 Competencies Earned
4.2 Smart Plan
CHAPTER 5: CONCLUSION AND FUTURE CARRER
5.1 Discussion and Conclusion
LIST OF FIGURES
Figure 1.1 ISN head office address
|Figure 2.1 Figure shows bangla.net product and services provides
Figure 2.2 Domain registration yearly price
Figure 2.3 ISN offered packages
Figure 2.4 Online Pre-registration system
Figure 2.5 IP telephony system
Figure 2.6 SWOT analysis of ISN
Figure 2.7 Organogran of Information Service Network Ltd.
Figure 3.1 Eudora home page
Figure 3.2 Winbox home page after opening (.exe) file
Figure 3.3 SNMP Management Protocol home page
Figure 3.4 Real time interface monitoring home page
Figure 3.5 Observium home page
Figure 3.6 Nagstamon home page
Figure 3.7 Welcome screen of mikrotik application
Figure 3.8 Microtik routers controlling web page
Figure 3.9 Accept the security warning, if any
Figure 3.10 The winbox.exe program opens the Winbox login window
Figure 3.11 The Winbox console is opened after the plugins have been downloaded
Figure 3.12 admin home page after log in to microtik router
Figure 3.13: Simple network diagram of MikroTik router.
Figure 3.14: WAN configuration in MikroTik router.
Figure 3.15: LAN configuration in MikroTik router.
Figure 3.16: Gateway configuration in MikroTik router.
Figure 3.17: DNS configuration in MikroTik router.
Figure 3.18: NAT configuration in MikroTik router.
Figure 3.19: DHCP Server window and DHCP interface Setup in MikroTik router.
Figure 3.20: DHCP address space Setup in MikroTik router.
Figure 3.21: Choose gateway address in DHCP network.
Figure 3.22: Provide IP range from which DHCP client in MikroTik router.
Figure 3.23: Provide DNS server IP and IP lease time which DHCP client in MikroTik router.
Figure 3.24: Show successful DHCP Setup massage.
Internship is known as to gain sensible experiences from the different organizations that will help a lot to make a relation between the theoretical & practical knowledge. It adds valuable experience to the student’s future career path.
As a student of Computer science & engineering (CSE) of Daffodil International University, I have studied a lot of networking, Network Security, Operating System courses during Last 3 years. But this is insufficient to know the computer networking, network security, operating system because it’s a vast area of the modern technology, As a result to get a Proper knowledge about Transmission networking. I was interested to do this internship in any Internet service provider (ISP) and IT related organization.
This Internship Report is “Internet Service Providing “At Information Service Network Ltd . This report covers the whole project which I have done more about the Internet Service Providing.
I found out that Information Service Network Ltd has an excellent reputation for customer satisfaction & services. Information Service Network Ltd is well known and one of the top ISP service provider in Bangladesh. I know that the combination of my experience, education to computer science & engineering will make me an asset to Information Service Network Ltd.
I expect to elicit me to several new challenges and which will give me with a steep learning Information Service Network Ltd. I believe this internship will give me the ideal opportunity to extend my profession. As I am an intern, I was contributing Information Service Network Ltd workflow and learn as much as I can. Information Service Network Ltd internship experience will provide me an idea about my future life and will be a harsh step for my future education & in my profession
1.3 Internship Objectives
- Gain practical knowledge about computer networking.
- Gain practical knowledge about Nationwide ISP.
- Mastering technical skills
- Gaining essential background knowledge
- Perfecting interpersonal skills
- Communicates well with people
- Shows enthusiasm and energy
- Works well with others
- Improve communication skills
- Improve administrative skills
- Improve analytical and research skills
- Knowledge of key professionals
- Understanding of professional ethics, values and beliefs
- Knowledge of professional associations activities
- Knowledge of professional journals and newsletters
1.4 Introduction to the Company
Information Services Network (ISN). is the path finder of Nationwide Internet Service Provider. It provides Internet Service anywhere in Bangladesh with updated technology, quality of service, availability & Square’s Long-term Commitment. It is currently providing dedicated internet bandwidth through its own VSAT & Radio in the Dhaka,Chittagong,Khulnacity and anywhere in the country. Now any one can enjoy high quality, high speed and permanent Internet connection 24 hours a day with high internet bandwidth. Information Services Network (ISN).offers a lot of options to select suitable internet service. It also offers complete Web Solution including Web Development, Domain Registration, Hosting, POP3 mail and Web mail access, etc.
ISN: Bangladesh joined the Net on June 6, 1996 through Information Services Network (ISN) Limited with first ever 64 kbps VSAT transmitting and receiving data via a Hong Kong Gateway. Since then ISN has not looked back, but pressed ahead with the fastest and the most efficient as well as technologically sound super service for its valued clients who are growing in highest numerical proportion day by day.
In the year 1997 and 1998, the company consolidated its operations in all areas especially in Internet and turned its system to achieve high professional standard. The year 1999 exhibited a significant advancement for its joint venture agreement with a foreign partner. In 2001, ISN invested fund to expand its services at Khulna by setting a branch ISP using own VSAT based satellite link, which has eventually provided a unique position for the company to render additional Internet service coverage to the South Western population of the country. A new voice activated only phone based internet access service was introduced by the company in 2002.
Company has so far been successful to put together a professional team of IT Specialists, Engineers, Customer Support Personnel and Marketing team who are serving this pioneer company round the clock to grow as one of the largest and most versatile IT Company in the country.
ISN is a Public Limited Company and its shares have been traded in both Dhaka & Chittagong Stock Exchange since 19th May, 2002. In the figure 2.1 shows ISN Ltd. head office addresses. ISN has taken the complete solution, consultancy and Technology support from Virtual American Companies LLC, a USA based company that is working in the field of telecommunication for quite some time .
Figure 1.1: ISN head office address.
1.5 Report Layout
Layout includes such things as the chapter objective details type of paper chosen, the margins, the line spacing, the pagination, and the incorporation of equations, illustrations, and references. Table 1 presents general specifications for the page layouts.
Chapter 1: I have mentioned details on about ISP and networking introduction. Objective include some facility about internship as save the time and resource ,reduce the number of workers, reduce the work load, easy to search any record. Report layout is the short overview of full report chapters.
Chapter 2: I have described about internship enterprise like About the Company, IT Services Offered, SWOT analysis and structure of organization.
Chapter 3: Tasks, Projects and Activities like Daily Task and Activities, Events and Activities, Project Task and Activities include MikroTik basic configuration WAN,LAN,DNS,DHCP and describe the Challenges
Chapter 4: I have described Competencies Earned , Smart Plan , Reflections of internship.
Chapter 5: simply I have mentioned about Conclusion and Future Career
An Internet Service Provider (ISP) is an industry that provides individuals and companies access to the Internet and other related services. This report aims to introduce the reader to the idea of Internet service provision, the services offered, the main players in the industry, and its current state and its trends. It details the different types of types of access, and the physical structure of an ISP. It also describes the services offered by ISPs, both basic services and premium services.
There is looks at the ISP market, analyzing the market forces and the influential environment and also looks at the main players in the market, examining each individually, and identifying their characteristics. Four general areas of threats to ISPs are outlined in following portion. It also identifies the main trends in the ISP market and suggests emerging trends.
At last it sums up the main ideas of the report. Internet users access and send information either through individual connections or through organizations such as universities or businesses. Users are either those who use the Internet primarily to receive information, or content creators who use the Internet to distribute information. ISPs connect those end users to Internet backbone networks, which interconnect with other backbone providers.
2.2 Product and Market Situation
ISN Ltd. provides the following services to the subscribers. Following figure 2.2 shows it.
Figure 2.1: figure shows bangla.net product and services provides.
18.104.22.168 Features of Our Broadband
22.214.171.124 Corporate Broadband
126.96.36.199 Commercial Broadband
188.8.131.52 Bandwidth Resale
184.108.40.206 Bit defender
220.127.116.11 Dail-up Internet
ISN offers Dial-up Internet access for E-mail; web Browsing and any other Internet Service or Applications to customers through convenient on-line Registration and user friendly software.
18.104.22.168 PC world – Bangladesh
2.2.5 Data Link
22.214.171.124 Point-to-point data link:
126.96.36.199 Single to Multiple Point Data Link:
188.8.131.52 SOHO Network
184.108.40.206 Corporate Network
220.127.116.11 Corporate VPN Solution
18.104.22.168 VPN for Email
22.214.171.124 Software development
126.96.36.199 Customize business solution
188.8.131.52 Web design
184.108.40.206 Web Maintenance
2.2.9 Domain & Hosting
ISN Ltd. provides domain and hosting packages. In the figure 2.2 shows its yearly cost per domain registration.
Figure 2.2: domain registration yearly price.
2.2.10 Shared Package
ISN Ltd. Provides many shared packages with domain and hosting packages. In the figure 2.3 shows its packages, duration and prices.
Figure 2.3: ISN offered packages.
2.2.11 Online Pre-Registration System
ISN Ltd. provides online pre-registration system too. For registration user can visit our web site and can fill the registration form. In the figure 2.6 shows online pre-registration form for the users.
Figure 2.4: Online Pre-registration system.
2.2.12 IP Telephony Service
service facilities round the clock. In the figure 2.7 shows IP telephony system for users. For more information about BTEL converged communication solutions, please visit:www.bangla.net
Figure 2.5: IP telephony system.
220.127.116.11 IP Telephony: Its operation
BTEL routes your phone calls over the Internet using Voice over Internet Protocol, rather than telephone lines. But even though your phone uses the Internet, it has nothing to do with your computer. In fact, you do not need to turn your computer on to use BTEL. Even the people you call don’t need to have BTEL or the Internet to get your call – just a normal phone. And when someone calls you, your phone rings as usual.
Setup is easy. Just connect the BTEL adapter to your high-speed Internet and connect your telephone to the adapter.
18.104.22.168 About Outsourcing
ISN is the first internet service provider in Bangladesh. Beside the business we have another unit to provide creative services internationally. We have a dynamic force, especially for offshore creative work and would like to provide services globally. Please contact us for your total Design and creative Solution.
The fields of services are – Web Design Solution
1) Static web design,
- Custom web design,
- e commerce web application,
- CMS website design,
- Flash web design,
- Flash intro design,
- Flash panel design and
- Site hosting,
- Site Maintenance
22.214.171.124 Graphic Design
2) Print Advertising
- POS Material
- Press Kit
- Annual Report
- Billboard etc.
126.96.36.199 Identity Design
3) Company Logo
188.8.131.52 Data conversion
4) Image to text
- Path clipping
- PDF conversion
184.108.40.206 Presentation Making
- Video presentation
- Interactive Presentation
2.3 Target Group
Information service network (ISN) has come a long way and still has many miles to go. Quality product and customer satisfaction, the principles on which. Information service network (ISN) was formed, still continue to be their primary objective and they strive ceaselessly to improve on them. In near future ISN intends to start collaboration with organizations like summit, [email protected] and other likeminded organizations to provide their services in Bangladesh. It has a ultimate vision to join other exchanges of the region to develop a regional exchange with the Internet Exchanges of other neighboring City in The Bangladesh. To promote, develop, operate, manage and sustain any form of information exchange points (including but not necessarily confined to Internet exchange, root servers, domain name servers, country code top level server, network operation centers) nationally, regionally and locally through various technical and organizational means for the development of information management capabilities in the country.
2.4 SWOT Analysis
SWOT analysis is a structured planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a Project or in a business venture. Identification of SWOTs is important because they can inform later steps in planning to achieve the objective.
SWOT stands for Strengths, Weaknesses, Opportunity, and Threat. This is a very important tool for a company to analyze its internal and external environment .
Figure 2.6: SWOT analysis of ISN.
- Highly Professional employees.
- Not only internet service but also total IT or telecom service provider
- Strong capital support.
- Large customer base
- Low cost services.
- We have low overheads, so we can offer good value to customers.
- Various option of services.
- Easy deployment of new services
- Quality support services.
- Various product and services.
- Own property and equipment.
- Highly secured service.
- Huge Optical Fiber network and associated bandwidth
- Lower speed of Internet than other others.
- Management personnel from non-IT sector.
- Absence of update product and service.
- Low salaries to employees.
- No proper marketing plan.
- Not enough public relation
- No Advertisements.
- Poor marketing strategy
- Poor franchise network
- Bad office culture.
- Old Technology.
- Procedural delays
- Poor IT penetration within organization
- Poor knowledge Management
- Top Management has recently appointed new board of directors to improve the service quality.
- Untapped broadband services.
- Economic development.
- Increased Socialization.
- Launch of new services.
- Setup plants in different cities.
- New and competitive price structure.
- Huge demand of Internet services.
- Withdrawal of BTTB rules.
- Establishment of new ISPs.
- Aggressive marketing from other operators.
- Competition from private operators.
- Increased marketing /operating cost.
- People can get Internet connection cheaper rate than before.
- New products and technologies.
- Manpower churning.
- Decreasing per line revenues due to competitive pricing.
- Easier and user friendly technology using by other companies.
- Government VAT, Tax.
- Rigid government regulations
2.5 Organizational Structure
The Chairman and Managing Director of the company are two members. They also own more then five other companies under the banner of Information service network (ISN). ISN is run by a Chief Operating Officer who takes care of the overall operation of the company. Professionally highly skilled staffs are working at ISN to run the organization efficiently. This includes persons from network and system engineering, vendor and external relation management, business development and finance and administration. The company is divided into ten departments and the departments are :
- Credit Control
- Local Area Network (LAN)
- Technical Support
- HR & Logistics
- Accounts &Finance
Organogran of Information Service Network Ltd.
Figure 2.7: Organogran of Information Service Network Ltd.
Organogran of Support Branch
Figure 2.7.1:Organogran of Support Branch.
Organogran of the Administration and Accounts Department.
Figure 2.7.2:Organogram of Administration and Account Department of ISN.
TASKS, PROJECTS AND ACTIVITIES
3.1 Daily Task and Activities
I have completed four month Internship in a organization ISN.I have to Task and Activities every day. It was many tasks and activities in Information Service Network those are give bellow.
- Solved the problems of the clients regarding the Internet and to install programs in the applicants Pc.
- installation of necessary software and hardware for every client.
- Mail configure& Troubleshoot in eudora and outlook.
- Determine software and hardware problems & solve the problems, replace faulty components, when necessary.
- Configure Operating system software, hardware software, networking software & others components.
- MikroTik, wireless router, DVR,,CCTV, Wi-Fi camera, configuration as per client requirement.
- Configure and deploy Oracle VM Virtual Box and install, backup to all configuration.
- Maintain computer networks, computer hardware, systems software, applications software & all configurations.
- User and Group Maintenance
- Regularly Security Cheek Performance Monitoring
- Install SNMPc management software and monitoring the point-of-presence (POP),Cisco Router, Switch and important client.
- According to the necessary Using Command Prompt for find the Problem.
- Using Total Network Monitoring Software for Checking Cisco Switch Port.
- Install and use Win box for MikroTik router configuration and maintenance.
- Troubleshoot and resolve issues.
3.2 Events and Activities
Eudora is a comprehensive electronic mail (email) software program that accesses your Internet Service Provider (ISP) or network to receive and send your email messages.
In Eudora, you can write messages and send them with custom stationery and signatures. You can send files, both text and graphic, created in other programs and “attach” them to your email messages. You can forward messages, redirect them, or reply to all recipients of a message.
You can set up mailboxes and folders for your mail and build “filters” to sort messages, alert you, and even send an automatic reply.
All your favorite addresses can be stored in your personal address book, or you can let Eudora search for addresses for you. And if you use more than one ISP, Eudora allows you to create “multiple personalities,” to send and receive mail to multiple accounts .
Figure 3.1: Eudora home page.
Winbox is a small utility that allows administration of MikroTik RouterOS using a fast and simple GUI. It is a native Win32 binary, but can be run on Linux and MacOS (OSX) using Wine. All Winbox interface functions are as close as possible to Console functions, that is why there are no Winbox sections in the manual. Some of advanced and system critical configurations are not possible from winbox, like MAC address change on an interface .
Figure 3.2: Winbox home page after opening (.exe) file.
The Simple Network Management Protocol (SNMP) is a protocol used for managing or monitoring devices, where many of these devices are network-type devices such as routers, switches, and so on. SNMP enables a single application to first retrieve information, then push new information between a wide range of systems independent of the underlying hardware .
Figure 3.3: SNMP Management Protocol home page.
3.2.4 Real time interface monitoring
The Real-Time Bandwidth Monitor software can be installed on any modern 32- or 64-bit edition of Windows desktop and server operating systems.
Solar Winds Real-Time Interface Monitor can display many statistics from Routers and Switches simultaneously. Statistics such as Interface / Port status, time of last change, current receive and transmit traffic rates, interface percent utilization, duplex settings, collisions, alignment errors, runts, giants, and many others.