Effect of Motivation on Organisation Citizenship
Info: 5319 words (21 pages) Example Literature Review
Published: 6th Dec 2019
Tagged: Management
Introduction
The world is looking forward to high performance organizations, which would provide high job satisfaction to their employees and would also cherish excellence and effectiveness. This could be achieved if we could develop organizational citizenship.
The people working in an organization are an integral part of the management process. To understand the critical importance of people in the organization requires recognizing that the human element and the organization are synonymous. A well-managed organization usually sees an average worker as the root source of quality and productivity gains. Such organizations do not look to capital investment, but to employees, as the fundamental source of improvement. An organization is effective to the degree to which it achieves its goals. An effective organization makes sure that there is a spirit of cooperation and sense of commitment within the sphere of its influence.
1.1 Back ground
Organizational Citizenship Behaviors (OCBs) are the unconditional behaviors engaged by individual personnel beyond the organization’s official requested responsibility, and such behaviors are not directly or specifically recognized by the organization’s official awarding system although they can foster the organization’s efficiency (Organ, 1988). As indicated by related studies, organizations with OCBs would outperform those without OCBs. In other words, OCBs are able to foster organization efficiency (Posdakoff & Mackenzie, 1994; Posdakoff, Ahearne & Mackenzie, 1997; Koys, 2001). Job motivation is a crucial element for an employee willing to act OCBs (Bateman & Organ, 1983; Smith, Organ & Near, 1983; Williams & Anderson, 1991; Bolon, 1997).
1.2 Statement of the Problem
Research of organizational citizenship behaviors has been extensive since its introduction around twenty years ago. It is strongly required to determine that what really affects organizational citizenship behavior of individuals. The organizational citizenship behaviors are salient behaviors for organizational enterprises. However, the antecedents of organizational citizenship behaviors are not well established. Therefore, this research focuses on clearly defining the relationship between motivation and OCB. This research is focused to find out the way to increase the organizational citizenship among employees by increasing the motivation level..
1.3 Objective of the study
- Identify the level of organization citizenship in an organization
- How motivation can help to improve the organization citizenship.
- To what extend the identified variables contribute in the organization citizenship and what kind of relationship among these variables will be found at the end of the study
1.4 Significance of the study
The organizational citizenship is important in organizations. Successful organizations need employees who will do more than their usual job duties and provide performance that is beyond expectations. Organizational citizenship behaviors (OCB) describe such actions in which employees are willing to go above and beyond their prescribed role requirements. Organizational citizenship can be extremely valuable to organizations and can contribute to performance and competitive advantage. This research is important for any businesses which want to create competence and organizational effectiveness through enhancing the citizenship behavior of their employees. Improving OCB is low cost and best way for businesses to reach organizational effectiveness.
Chapter: 2
Literature Review:
According to Organ (1988), OCB is defined as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization”. Although this kind of behavior makes organizational successful and effective but such behavior is not much rewarded and recognized by the top management (Organ, 1988). Shore, Barkdale & Shore (1995) and Chen, Hui & Sego (1998) described about that employees who show full willingness to be involved in the goals of the organization reflects true citizenship behavior. If employees perform their work unwillingly then it reflects negative attitude and the employees are considered to be less interested in their job.
Motivation has positive effects on organizational citizenship behaviors. Pinder (1998) provided a definition that nicely accommodates the different theoretical perspectives that have been brought to bear in the explanation of work motivation:
Work motivation is a set of energetic forces that originates both within as well as beyond an individual’s being, to initiate work-related behavior, and to determine its form, direction, intensity, and duration.
There are two noteworthy features of this definition. First, motivation is identified as an energizing force—it is what induces action in employees. Second, this force has implications for the form, direction, intensity, and duration of behavior. That is, it explains what employees are motivated to accomplish, how they will attempt to accomplish it, how hard they will work to do so, and when they will stop.
According to self-determination theory, motivation reflects an intention to act. This intention can be self-initiated or result from external inducements. Intrinsically motivated behavior is undertaken purely for its own sake (i.e., the activity itself is enjoyable) and reflects “the inherent tendency to seek out novelty and challenges, to extend and exercise one’s capacities, to explore, and to learn” (Ryan & Deci, 2000). Extrinsically motivated behavior refers to “the performance of an activity in order to attain some separable outcome” (Ryan & Deci, 2000).
Managers and management researchers have long believe that organizational goals are unattainable without the enduring commitment of members of the organizations. Motivation is a human psychological characteristic that contributes to a person’s degree of commitment. It includes the factors that cause, channel, and sustain human behavior in a particular committed direction. Motivation is a basic psychological process. Along with perception, personality, attitudes, and learning, motivation is a very important element of behavior. Nevertheless, motivation is not the only explanation of behavior. It interacts with and acts in conjunction with other cognitive processes. (Luthans, 1998).
According to Kim (2006), in an organization science, there has been an increasing interest in the topics of perceived fairness, intrinsic motivation and organizational citizenship behavior. In his model, he analyzed the correlations between these three constructs simultaneously. This helps to clarify the role of intrinsic motivation and fairness in fostering social behavior.
Motivation is a tool with which managers can use in organizations. If managers know what drives the people working for them, they can tailor job assignments and rewards to what makes these people “tick.” Apart from that, motivation on workers part can encourage them to perform by fulfilling or appealing to their needs. To Olajide (2000), “it is goal- directed, and therefore cannot be outside the goals of any organization whether public, private, or nonprofit.
All motivated behaviors are goal-oriented, whether the goals are self-generated or assigned by others. Naturally occurring goals derive from the activation of basic human needs, personal values, personality traits, and self-efficacy perceptions shaped through experience and socialization. Individuals also set, or accept, goals in response to external incentives. The goals individuals choose can vary in difficulty and specificity, and these attributes, in combination with perceptions of self-efficacy, help determine the direction of behavior, the amount of effort exerted, the degree of persistence, and the likelihood that individuals will develop strategies to facilitate goal attainment. The latter serve as the mechanisms by which goal choices and efficacy beliefs influence behavior (Locke & Latham, 1990, 2002).
The Relationship between Motivation and OCBs
OCBs are a crucial evaluation element for executives to evaluate their subordinates’ performance. It means it is a very important indicator in performance measure (MacKenzie, Podsakoff & Fetter, 1993; Podsakoff & MacKenzie, 1994). As it is, when personnel perceive OCBs as the crucial element of performance evaluation, they will deliberately conduct such behaviors. At the time, the citizenship behaviors conducted by personnel are probably only a motivation for better performance in front of their superiors, so as to get better grade from performance evaluation. We presume motivation will influence an individual’s decision on his or her engagement in OCBs.
H0: There is no association between s motivation and organizational citizenship
H1: There is positive association between motivation and organizational citizenship
The literature on organization citizenship shows the relationship between organization citizenship and motivation, it help us to find out the direction and degree of association between identified variables and tells us how motivation is contributing to organization citizenship. We have taken the major determinant to find impact of motivation upon on organization citizenship.
Chapter: 3
3. Theoretical frame work
The variance in the dependent variable, organization citizenship can be explained by its independent variable: motivation level. We have to determine the positive or negative relationship between dependent and independent variable as well the degree of association between these two variables. From our study we wanted to know when job is enriched with motivational aspects such as, promotional opportunities, nature of the work, feed back, participation and support an employee will be more satisfied and this will promotes the organization citizen ship behavior of the employee in the organization. And we have assumed positive relation ship and as well high degree of association level between them.
The purpose of this study is to explain how to improve organizational citizenship behavior and how to develop a plan to obtain continual OCB through formal system and informal environmental setting in work place. Organizational citizenship behaviors (OCB) describe actions in which employees are willing to go above and beyond their prescribed role requirements. . It seems logical to assume that organizational motivational level should be major determinant of an employee’s organizational citizenship behavior because motivated employees would seem more likely to work more devotedly for the organization, help others and go beyond the normal expectations in their job. This study focuses on clearly defining the relationship between organizational citizenship and motivation. This study will also discuss the implications of the OCB and try to find out how to improve OCB.
Motivation
Independent variable
Organization citizenship behavior
Dependent vaiableDiagram 1.Theoretical frame work which shows the relationship between two variables
3.1 Operationalization and dimension
3.1.1 Dependent variable
The dependent variable in our study is organization citizen ship which show variance and will determine by its independent variable.
3.1.2 Conceptual definition of organization citizenship
Organizational citizenship behavior defined as “individual behavior that is optional, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization”
3.1.3 Operational definition
Organizational citizenship are extra-role behaviors performed by individual, groups and / or an organization. These are helping behaviors not formally prescribed by the organization and for which there are no direct rewards or punishments. These behaviors are the matter of personal choice & tend to support social and psychological environment.
3.1.4 Organization citizenship is divided into five dimensions:
Conscientiousness
Participation
Protecting the organization
Courtesy
Self development
3.1.5 Elements of dimensions
1. Conscientiousness
Obeying rules and regulations.
Are you the one who religiously obey all rules and regulation?
Do you suggest others to obey rules and regulations?
Loyalty
Are you faithfully adhered to this organization and its work?
Do you get involved in politics?
Do you use work time for personal matters?
2. Participation
Attending functions
Do you attend functions that are not required, but help the company image?
Do you voluntarily play your part to organize such functions?
Making suggestions for change.
Have you ever express your opinions in the formation of the company policy’s that what kind of strategy the organization ought to follow??
Do you share new ideas with others in the organization?
Do you help others to accept changes in the organization?
3. Protecting the organization
Reporting suspicious or dangerous activities
Are you careful while using sensitive digital information?
Do you report unethical activities to authorities?
Safeguarding organizational resources
Do you play your part to safeguard organizational resources?
Do you utilize organizational resources for personal uses?
Monitoring its environment for threats and opportunities.
Do you keep up your self with changes in the industry that might affect your organization?
Do you try to defend organization’s policies and practices when they are challenged by an outside source?
4. Courtesy
Helping others without any personal interest
Do you help other people at work regularly without your personal interest?
Do you play your part to encourage your colleagues when they feel demoralized?
Do you resolve intergroup conflicts?
Are you polite and considerate to your colleagues?
Spreading goodwill
Do you spread positive word of mouth about your organization?
5. Self-development
Voluntary behaviors employees engage in to improve their knowledge, skills, and abilities.
Do you adapt yourself to changes?
Are you interested to improve your skills and knowledge?
Do you take part in advanced training courses?
3.2.1 Independent variable (Motivation)
Our independent variable in the study is motivation. We wanted to know the relationship between the two variables and in which direction the independent variable affects the dependent variable.
3.2.2 Conceptual Definition
Motivation is the driving force which help causes us to achieve goals. Motivation is said to be intrinsic or extrinsic. The term is generally used for humans but, theoretically, it can also be used to describe the causes for animal behavior as well. This article refers to human motivation. According to various theories, motivation may be rooted in a basic need to minimize physical pain and maximize pleasure, or it may include specific needs such as eating and resting, or a desired object, goal, state of being, ideal, or it may be attributed to less-apparent reasons such as altruism, selfishness, morality, or avoiding mortality. Conceptually, motivation should not be confused with either volition or optimism. Motivation is related to, but distinct from, emotion.
3.2.3 Operational Definition
Motivation’s operationalization includes Driven by Work, Unable to relax, Impatience with ineffectiveness, Seeks moderate challenge and Seeks feedback.
3.2.4 Dimensions of Motivation:
Driven by Work
Unable to relax
Impatience with ineffectiveness
Seeks moderate challenge
Seeks feedback
3.2.5 Elements of Each Dimension
Driven by Work
Constantly working
Do you work all the time?
Very reluctant to take time off for anything
Do you reluctant to take time off from work?
Unable to relax
Thinks of work even at home
How often do you think about work while you are away from the workplace?
Does not have any hobbies
What are your hobbies?
How do you spend your time when you are away from the workplace?
Impatience with ineffectiveness
Swears under one’s breath when even small mistakes occur
How annoyed do you get when you make mistakes?
Does not like to work with slow or inefficient people
To what extent would you prefer to work with friendly but incompetent colleagues, rather than a difficult but competent one?
Seeks moderate challenge
Opts to do a challenging rather than a routine job
Do you prefer a challenging job or a routine work?
Opts to take moderate rather than overwhelming challenges
To what extent would you prefer to take an extremely difficult assignment rather than moderately challenging job ones?
Seeks feedback
Asks for feedback on how the job has been done
To what extent would it frustrate you if people did not give you feedback on how you are progressing?
Is impatient for immediate feedback
How often you tried to obtain feedback on your performance from your co-workers?
Chapter :5
Hypothesis formulation
Ho: There is positive relation ship between motivation and organization citizen ship behavior.
H1: There is no positive relation ship between motivation and organization citizen ship behavior.
Chapter: 6
Research design
6.1Purpose of research design
The purpose of research design is to address the methods used in this study. Items that will be addressed include the population and sample, instrumentation, reliability and validity of the instrumentation, scoring techniques, data-gathering procedures, and the method of statistical analysis to test our hypothesis whether the i relationship between motivation and organization citizenship among employees does exist or not.
6.2 Unit of analysis
Our problem of statement focused on the relationship between motivational level and organizational citizen ship behavior among employees of an organization and try to find out in which direction motivation among employees will affect their organizational citizen ship behavior. We were interested in individual employees in the organization and have to find how organization citizen ship behavior of employees will be affected by motivating the employees. Here our unit of analysis is the individual employee. We will gather data from each individual and will treat each employees response as an individual data source
6.3 Time dimension
As time dimension is important factor for planning the strategy of data collection so keeping time in mind as a important component our study was cross-sectional study and this study was carry out once at a time and collected data about the employees organizational citizenship behavior and their motivation level.
6.4Type of research
Our study was experimental study because we discovered that motivation affects the organizational citizen ship behavior of employee.
Our experimental study was non- contrived because research was conducted in natural environment where work was proceeding. This was correlation field study done in organization which shows the cause and effect relationship between motivation and organization citizenship behavior using the natural environment of an organization and give powerful support to our hypothesis.
6.5 Observation tools.
In this cross sectional correlation field study data collected on motivation and organization citizenship behavior from the employees of multi national organization called Nestle through self administered questionnaire. Questionnaire is divided in to three main section first introduction about the employees, second part measures the motivational aspect among employees and third part measures the organization citizenship behavior of an employee.
6.6 Population and sample.
Our sampling frame consists of employees, middle management and lower management of any organization. The population of the study comprised employees of an multi national organization .We have taken the probability sampling procedure to select our sample which was not homogenous but was and heterogeneous. As it was not possible to reach all employees and workers that participated in the study because of the large population, it was decided to use the stratified random sampling type of probability sampling because our population was heterogeneous and there are no appropriate statistical techniques for measuring sampling error in case of a non-probability sample, but in case of probability sampling we can calculate the relationship between the sample and the population that is the size of sampling error. Only full time or permanent employees of nestle were asked to complete the questionnaire. And these were our planned sample. The sample size is 5000 who were administer through questionnaire to collect the data.
Sampling frame
(Employees, middle, and lower management)
Population
(Multinational organization employees) employees) employees
Planned sample
(Permanent employee of NESTLE)
Actual sample
(respondents of nestle)
Target population
(Nestlé employees)
6.6 Data collection Technique
For data collection, personally administered questionnaires (quantitative) were employed from large number of employees of an organization. Population of our study was employees of multi national organization. Target population for our study is employees and management people in nestle. A questionnaire has been distributed for the data collection purpose to all the employees of organization
6.6.1 QUESTIONNAIRS:
Name: …………………………………………..
Age (in years)…………………………………….
Gender:
1. Male
2. Female
1. Nature of your job:
1. Contractual
2. Permanent
2. Total work experience (in years) in the organization……………………………………….
3. My organization strongly considers my goals and values
Yes
No
4. Lack of targets demotivates me
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I like to be strongly energized by a challenge and by being professionally stretched
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly Disagree
Goal-setting is likely to be very energizing for me
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I do not compromise on my personal ethical standards
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I become motivated by responsibility and control
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I like to find opportunities for managing people or situations energizing
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
Doing better than others makes me feel happy
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
Job security is important for motivation
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I like to work in pleasant environment
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I feel Security about retirement allowance
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I am satisfied with my salary
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I am satisfied with the allowances given to employees
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
I think that fear of failure of work does effect my work negatively
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly Disagree
I appraise a blame-free culture in organization
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
Working for extra hours does not frustrate me
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You are the one who religiously obey all rules and regulation of an organization
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You suggest others to obey rules and regulations
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You faithfully adhered to this organization and its work
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You use work time for personal matters
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You attend functions that are not required, but help the company image
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You voluntarily play your part to organize such functions
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You share new ideas with others in the organization
Strongly Agree
Agree
Neither Agree nor Disagree
Agree
Disagree
You help others to accept changes in the organization
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
Are you careful while using sensitive digital information
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You report unethical activities to authorities
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You play your part to safeguard organizational resources
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You utilize organizational resources for personal uses
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You try to defend organization’s policies and practices when they are challenged by an outside source
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You help other people at work regularly without your personal interest
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You resolve inter group conflicts
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You are polite and considerate to your colleagues
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You spread positive word of mouth about your organization
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
You are interested to improve your skills and knowledge for an organization.
Strongly Agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
How did you feel about completing this questionnaire?Check the face in the following and reflect your feelings?
Š Œ ‹
6.7 Data Transformation
Index is constructed to weight each item on a similar scale. Each question is measured on Likert scale giving 1 score for “strongly disagree”, 2 for disagree, 3 for undecided, 4 for agree, and 5 for strongly disagree. The scale is reversed for reverse questions. For measurement of organization citizenship and level of motivation questions are measured on Likert scale. Questions are prepared considering the elements of each dimension created for the variables. We have 18 questions to measure level of motivation and 18 to measure organization citizenship behavior. On each question response can be measured as minimum of 1 and maximum of 5. Therefore, maximum score range of statements are 180 and minimum score range is 36. The score of level of motivation maximum range is 90 and minimum score is 18 and also the maximum score level for organization citizenship is 90 and minimum is 18.
The motivation levels divided into three catagories
Low motivation 18-42
Medium motivation 43-67
High motivation 68-90
The organization citizen ship divided into three categories
Low OCB 18-42
Medium OCB 43-67
High OCB 68-90
Chapter no:7
7.1 Data Processing and Analysis
Descriptive statistics were used to analyze the data and also correlation of variable was calculated. . Information from self administered questionnaire was recorded. Subsequently it was turned into transcript. Trends emerging during the review of these transcripts were reported and then analyzed.
Table no.1 level of motivation
motivation
frequency
percentage
low level of motivation
1700
34
medium level of motivation
2000
40
High level of motivation
1300
26
total
5000
100
Table :2 level of organization citizenship behavior
Organization citizenship bahavior
frequency
percentage
low level of OCB
1500
30
medium level of OCB
2000
40
High level of OCB
1500
30
total
5000
100
Table: 3 correlation between level of motivation and the organization citizenship behavior
Level of motivation
Low motivation Medium motivation High motivation Total
Level of organization
citizenship behavior F. % F. % F. % F. %
High OCB
100
5.88
400
20
1000
76.9
1500
30
Medium OCB
500
30
1250
62.5
250
19.23
2000
40
Low OCB
1100
64
350
17.5
50
3.84
1500
30
Total
1700
100
2000
100
1300
100
5000
100
Positive Linear relation ship be
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