Dissertations on Customer Satisfaction

Customer Satisfaction can be defined as a quantifiable measurement of how satisfied a customer is with a supplier’s product or service, or the overall experience they had when dealing with the company. Customer satisfaction is often measured using surveys, ratings, and reviews.

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Customer Satisfaction

Latest Customer Satisfaction Dissertations

Including full dissertations, proposals, individual dissertation chapters, and study guides for students working on their undergraduate or masters dissertation.

Theories and Concepts of the SERVQUAL Model

Dissertation Examples

A look at the SERVQUAL Model for customer satisfaction including its theories and concepts and a literature review of critical factors determining customer satisfaction in different industries....

Last modified: 12th Sep 2024

Customer Satisfaction and SWOT Analysis of Thesis Binding Company

Dissertation Examples

The objective of this project is to get an idea of what kind of promotion strategies are required by a company to increase sales and to attract more customers....

Last modified: 24th Nov 2021

Customer Satisfaction of HSBC Online Banking Services

Dissertation Proposals

This study is concerned with the pattern of online banking services in HSBC, UK and the customer satisfaction towards these services. This proposed research is to study firstly the online banking situation in HSBC banking business....

Last modified: 26th Oct 2021

Customer Satisfaction in Banking

Dissertation Examples

The objective of this research is to identify the determinants of customer satisfaction in a centralized service delivery environment in the Aruban Banking Industry....

Last modified: 25th Oct 2021

Key Determinants of Customer Retention in the Banking Sector

Dissertation Introductions

Introduction to research that aims to find the key determinants of customer retention in the banking sector of Vietnam and Singapore....

Last modified: 21st Oct 2021

Analysis of Customer Satisfaction at Beach Resort

Dissertation Examples

The purpose of this study is to analyse the level of customers’ satisfaction at Nora Beach Resort, Koh Samui, Thailand. ...

Last modified: 12th Oct 2021

Customer Satisfaction at The Plaza Crowne Hotel

Dissertation Examples

The measurement of service quality and customer satisfaction in the hospitality industry: a case study of the Plaza Crowne Hotel....

Last modified: 8th Oct 2021

Customer Satisfaction in the Indian Petroleum Industry

Dissertation Examples

Determination of elements of customer satisfaction in delivering fuel through retail outlets on highways and in suburban areas....

Last modified: 7th Oct 2021

Public and Private Monopoly Effects on Consumers

Dissertation Examples

The researcher illustrates the condition of competitive market through the following model and leads the readers to the condition for monopolies....

Last modified: 5th Oct 2021

Understanding Young Adult Footwear Shoppers in India

Dissertation Examples

Executive Summary ‘A man can be judged by the shoes he wears.’ Footwear today is much more than just an integral part of one’s attire; it helps the modern day consumer make his or her un...

Last modified: 13th Dec 2019

Customer Relationship Management Systems

Dissertation Examples

Abstract: Customer Relationship Management (CRM) focuses on customer retention through development of sustainable relationships. Establishment of these relationships is based on customer satisfaction...

Last modified: 12th Dec 2019

Islamic and Conventional Banking: Customer Satisfaction

Dissertation Examples

Customer satisfaction is a business term which measure that how products and services supplied by a company or business organisation meet or fulfil customer expectations. Customer satisfaction is beli...

Last modified: 12th Dec 2019

Banking, Customer Satisfaction & IDBI Bank Awareness

Dissertation Examples

CHAPTER- I 1.1 Title of the study 1.2 Scope of the study 1.3 Objective of the study 1.4 Significance of study 1.5 Researcher methodology 1.1 Title of the study:- “A survey on banking products, custo...

Last modified: 12th Dec 2019

Customer Satisfaction with Self Service Checkout

Dissertation Examples

Chapter 2 This chapter explains about the possible literature review about the self service checkout system and its operation in relation with customer satisfaction and retention. It will introduce y...

Last modified: 12th Dec 2019

Factors of Affecting Online Game Satisfaction

Dissertation Examples

CHAPTER ONE INTRODUCTION 1.1 Introduction Online gaming is one of the most popular entertainments among the citizen in this world no matter what ages they are. Due to the advancement in the technolog...

Last modified: 12th Dec 2019

Causes and Strategies for Aggressive Customers

Dissertation Examples

INTRODUCTION Tourism and hotel industry is growing among other world industries due to its significant impacts on the social and economic development of a region or country (Avelini, 2003, p. 130). Th...

Last modified: 12th Dec 2019

Strategies for Customer Satisfaction and Loyalty

Dissertation Examples

Abstract This research aims at to provide the strategies which can be employed by company in order to establish customer satisfaction and customer loyalty by looking at the case of Thai square which i...

Last modified: 12th Dec 2019

Effects of Website Attributes on Customer Satisfaction

Dissertation Examples

ABSTRACT This study investigates the important attributes of online web stores in e-commerce by examining the possible website elements that determine different aspects of the association between cus...

Last modified: 12th Dec 2019

Customer Satisfaction for Chinese Restaurants in the US

Dissertation Examples

Introduction: Aim of Project: Perception of Chinese restaurant in the U.S: What affects customer satisfaction and behavioural intentions? Objectives: To analyse the customer’s behavioural int...

Last modified: 11th Dec 2019

Relationship Marketing in the UK Retail Sector

Dissertation Examples

Chapter – 1: Introduction 1.1. Overview Relationship marketing plays a significant role in the present market scenarios as it mainly illustrates the relationship among the customers and organiza...

Last modified: 11th Dec 2019

Customer Loyalty Schemes in Automotive Sector

Dissertation Examples

The creation of customer loyalty in the automotive sector Marketers push for brand loyalty, across all product ranges, from toothpaste to larger purchases such as a new car. Within the automobile indu...

Last modified: 11th Dec 2019

Consumer Perceptions of Non-Banking Financial Institutions

Dissertation Examples

Non-Banking Financial Institutions (NBFI) v/s Banks in India – Why NBFI are doing much business than Banks? A study of New Delhi based Upper and Middle Class Consumers. Master of Business Administra...

Last modified: 11th Dec 2019

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