Dissertations on Customer Satisfaction

Customer Satisfaction can be defined as a quantifiable measurement of how satisfied a customer is with a supplier’s product or service, or the overall experience they had when dealing with the company. Customer satisfaction is often measured using surveys, ratings, and reviews.

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Customer Satisfaction

Latest Customer Satisfaction Dissertations

Including full dissertations, proposals, individual dissertation chapters, and study guides for students working on their undergraduate or masters dissertation.

Theories and Concepts of the SERVQUAL Model
Dissertation Examples
Introduction: A look at the SERVQUAL Model for customer satisfaction including its theories and concepts and a literature review of critical factors determining customer satisfaction in different industries.... Last modified: 30th Jul 2021

Analysis of Customer Satisfaction at Beach Resort
Dissertation Examples
Introduction: Chapter I: Introduction 1.1 Background In recent times, customer’s satisfaction is the main concern for every hotel and resort. Customers are now more valued and every effort is being made to ke... Last modified: 13th Dec 2019

Understanding Young Adult Footwear Shoppers in India
Dissertation Examples
Introduction: Executive Summary ‘A man can be judged by the shoes he wears.’ Footwear today is much more than just an integral part of one’s attire; it helps the modern day consumer make his or her un... Last modified: 13th Dec 2019

Customer Relationship Management Systems
Dissertation Examples
Introduction: Abstract: Customer Relationship Management (CRM) focuses on customer retention through development of sustainable relationships. Establishment of these relationships is based on customer satisfaction... Last modified: 12th Dec 2019

Customer Satisfaction Towards Service Quality
Dissertation Examples
Introduction: QUESTIONAIRE ABSTRACT In any business-to-customer (B2C) type ofenvironment, satisfying a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This is perhaps due... Last modified: 12th Dec 2019

Islamic and Conventional Banking: Customer Satisfaction
Dissertation Examples
Introduction: Customer satisfaction is a business term which measure that how products and services supplied by a company or business organisation meet or fulfil customer expectations. Customer satisfaction is beli... Last modified: 12th Dec 2019

Banking, Customer Satisfaction & IDBI Bank Awareness
Dissertation Examples
Introduction: CHAPTER- I 1.1 Title of the study 1.2 Scope of the study 1.3 Objective of the study 1.4 Significance of study 1.5 Researcher methodology 1.1 Title of the study:- “A survey on banking products, custo... Last modified: 12th Dec 2019

Company Comparison of Customer Satisfaction
Dissertation Examples
Introduction: CHAPTER FOUR RESEARCH FINDINGS: ANALYSIS AND INTERPRETATION 4.1 INTRODUCTION This chapter attempts to analyse questionnaire findings regarding customer satisfaction with the two land transport compani... Last modified: 12th Dec 2019

Customer Satisfaction with Self Service Checkout
Dissertation Examples
Introduction: Chapter 2 This chapter explains about the possible literature review about the self service checkout system and its operation in relation with customer satisfaction and retention. It will introduce y... Last modified: 12th Dec 2019

Factors of Affecting Online Game Satisfaction
Dissertation Examples
Introduction: CHAPTER ONE INTRODUCTION 1.1 Introduction Online gaming is one of the most popular entertainments among the citizen in this world no matter what ages they are. Due to the advancement in the technolog... Last modified: 12th Dec 2019

Causes and Strategies for Aggressive Customers
Dissertation Examples
Introduction: INTRODUCTION Tourism and hotel industry is growing among other world industries due to its significant impacts on the social and economic development of a region or country (Avelini, 2003, p. 130). Th... Last modified: 12th Dec 2019

Strategies for Customer Satisfaction and Loyalty
Dissertation Examples
Introduction: Abstract This research aims at to provide the strategies which can be employed by company in order to establish customer satisfaction and customer loyalty by looking at the case of Thai square which i... Last modified: 12th Dec 2019

Effects of Website Attributes on Customer Satisfaction
Dissertation Examples
Introduction: ABSTRACT This study investigates the important attributes of online web stores in e-commerce by examining the possible website elements that determine different aspects of the association between cus... Last modified: 12th Dec 2019

Effects of Public and Private Monopolies on Consumer
Dissertation Examples
Introduction: Public and private monopolies what are the positive and negative effects on the consumer An economy comprises of a large collection of firms and consumers that operate on the basis of market mechanism... Last modified: 12th Dec 2019

Customer Satisfaction for Chinese Restaurants in the US
Dissertation Examples
Introduction: Introduction: Aim of Project: Perception of Chinese restaurant in the U.S: What affects customer satisfaction and behavioural intentions? Objectives: To analyse the customer’s behavioural int... Last modified: 11th Dec 2019

Customer Satisfaction at The Plaza Crowne Hotel
Dissertation Examples
Introduction: Chapter I Introduction 1.1 Introduction Tourism is frequently and justifiably described as a major phenomenon of modern times. Since 1950 the number of international tourist arrivals worldwide has inc... Last modified: 11th Dec 2019

Relationship Marketing in the UK Retail Sector
Dissertation Examples
Introduction: Chapter – 1: Introduction 1.1. Overview Relationship marketing plays a significant role in the present market scenarios as it mainly illustrates the relationship among the customers and organiza... Last modified: 11th Dec 2019

Customer Satisfaction in the Indian Petroleum Industry
Dissertation Examples
Introduction: Determination of elements of customer satisfaction in delivering fuel through retail outlets on highways and in suburban areas Introduction The Indian Petroleum Industry The Indian petroleum Industry ... Last modified: 11th Dec 2019

Customer Loyalty Schemes in Automotive Sector
Dissertation Examples
Introduction: The creation of customer loyalty in the automotive sector Marketers push for brand loyalty, across all product ranges, from toothpaste to larger purchases such as a new car. Within the automobile indu... Last modified: 11th Dec 2019

Customer Satisfaction and SWOT Analysis of Thesis Binding
Dissertation Examples
Introduction: ABSTRACT As the project is about Customer Satisfaction and Swot analysis of Thesis Binding, It is a marketing research project, for that I have collected the data by using various techniques like ques... Last modified: 11th Dec 2019

Consumer Perceptions of Non-Banking Financial Institutions
Dissertation Examples
Introduction: Non-Banking Financial Institutions (NBFI) v/s Banks in India – Why NBFI are doing much business than Banks? A study of New Delhi based Upper and Middle Class Consumers. Master of Business Administra... Last modified: 11th Dec 2019

Role of the Brand in Developing Customer Loyalty
Dissertation Examples
Introduction: The purpose of project is to determine the role of brand in the development of customer loyalty. After completion of this project I can easily...... Last modified: 11th Dec 2019